1. Event orders require an initial deposit of 50% paid within 24 hours upon receipt of your invoice, unless otherwise stated in your confirmation email. Larger events will be subject to a higher percentage.

  2. The remaining 50% must be paid in full no later than 14 days before the event.

  3. Balloon orders must be paid in full within 24 hours upon receipt of your invoice. Until payment is received your booking will not be confirmed and your selected date not secured.  

Damage Deposit

  1. All event orders, which include the hiring of props (tables, chairs, balloon hoops etc.) are subject to a damage deposit of a minimum of £100 or otherwise stated.

  2. The damage deposit is to be paid in full with 24 hours upon receipt of your invoice.

  3. The damage deposit does not form part of your order amount and is to be paid in addition to this.

  4. Upon collection, all of the props will be assessed for damage. The cost to rectify any damage, breakages or cleaning will be deducted from the damage deposit and the remaining deposit returned within 3 – 5 days after collection.

  5. All items part of your event set up must be brought inside overnight and kept dry. If this is not adhered to then 100% of your damage deposit will not be returned.

Booking policy

  1. Once your booking has been confirmed any changes will be prohibited.

  2. Please note your booking is not confirmed until payment has been made.

  3. By paying the deposit or booking fee you are agreeing to our Terms and Conditions.


  1. Once you have recived your balloons or they have been installed it is your responsibility to take care of them.

  2. Balloons must be kept at room temperature inside the house/venue.

  3. Any deflation that occurs after the balloons have been delivered will not be refundable.

  4. Gold cutlery must be washed by hand and not in the dishwasher.

  5. Display backdrops/set ups must not be touched once in place to ensure that the quality is not compromised and for the safety of you and others

Cancellation Policy

  1. Any cancellation within 14 days before the day of delivery or installation, will be subject to a 50% charge of the total booking fee.

  2. Any cancellation less than 1 week prior to the day of delivery or installation will result in the full total booking fee being non-refundable.

  3. The Luxe Occasion reserves the right to cancel any booking at any time, if circumstances mean that they are unable to fulfill an order. Should this be the case the total booking fee will be refunded in full.

  4. In the event of customers cancelling due to Covid related issues, refunds will be calculated taking into consideration any outlay The Luxe Occasion has already incurred. Customers must provide evidence of a positive Codvid test to receive a refund.

This policy is valid form 01/07/2021

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